Careers

Position Overview

The Account Manager is the primary relationship owner for their assigned clients, ensuring successful campaign execution, day-to-day client satisfaction, and alignment with strategic objectives. This role blends client service, execution oversight, and applied strategy, providing a foundation for growth into higher strategic leadership positions.

The Account Manager reports to the Director of Client Success.

The Account Manager may supervise one or more Account Representatives.

Performance Objectives

• Build and maintain strong, trust-based client relationships.
• Meet sales goals for your client portfolio.
• Live out Synergy Core Values in all aspects of conducting business
• Develop Account Representatives

Key Responsibilities

Client Relationship Management

• Serve as the day-to-day contact for clients, providing clear communication and timely responses.
• Provide regular performance updates, insights, and tactical recommendations to clients.
• Lead client meetings. Present results, insights, and strategic opportunities. Make Strategy recommendations.

Campaign Execution

• Oversee the planning, production, and delivery of client campaigns across outbound phone fundraising channels. (peer-to-peer texting, voice broadcast, donor conference calls, and tele-fundraising).
• Deliver campaigns on time, on budget, and to specification.
• Write Copy for Texts, Broadcast Voice Messages (BVM) and Tele-fundraising campaigns.
• Review and approve project work before client delivery to ensure accuracy and alignment with objectives.
• Resolve execution challenges by coordinating with internal teams, technology partners, and vendors.

Strategic Guidance

• Provide strategic guidance to clients consistent with Synergy best practices.
• Identify trends or insights from campaign data. Utilize to adjust campaigns and inform “go
  forward” strategy recommendations.
• Contribute to annual planning discussions, budgets, and proforma drafts under.

Budget & Reporting

• Track budgets and campaign costs, ensuring accuracy in billing and cost reporting.
• Monitor performance against budget.
• Prepare campaign reports and ensure timely delivery to clients.

Team Leadership & Mentorship

• Manage and Develop Account Representatives.
• Providing direction and feedback on execution.
• Support the training and development of junior team members in campaign management and Synergy best practices.
• Foster a collaborative team environment that prioritizes quality and client satisfaction.

Qualifications

Required

• Bachelor’s degree, preferably in business, or related field.
• 2-4 years of customer service, account management and/or fundraising experience.
• Strong oral and written communication.
• Strong project management skills. Ability to manage multiple priorities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Preferred

• Experience in nonprofit fundraising or direct response.
• Experience managing outbound tele-fundraising, text, BVM campaigns
• Experience leading (employee and vendor) teams.

Why Join Synergy

At Synergy Direct Marketing Solutions, the Account Manager role provides an opportunity to lead client relationships, oversee campaign execution, and begin shaping strategy with guidance from senior leadership. You’ll build the skills and experience needed to advance to the Senior Account Manager role and beyond.

How to Apply

If you have exceptional organizational skills, proactive problem-solving, and the ability to handle sensitive matters with professionalism and discretion, and are passionate about working with nonprofit organizations, we want to hear from you! Apply using the form below, and we’ll get back to you as soon as possible.